To fix a TCP smart plug that is not connecting, you can try the following steps:
- Check if the outlet has power.
- Check your Wi-Fi settings and internet connection.
- Reset the plug.
- Update the firmware of the smart plug.
- Disable any VPN connection during the setup process.
- Uninstall and reinstall the app that controls the smart plug.
If none of these steps work, you can contact the customer support of the manufacturer for further assistance.
Or just keep reading this article to solve the problem today:
Guide to Fix Wi-Fi Connection Issues with TCP Smart Plug
So let’s look at some reasons your TCP Smart Plug won’t connect to Wi-Fi and how to fix the problem.
Power Issues
Power issues can cause TCP smart plug not to connect to Wi-Fi.
The first thing to do when your TCP Smart Plug refuses to connect to your Wi-Fi network is to check if the outlet it is plugged in has power.
Ensure that the plug is plugged into a working outlet and has received power. If the outlet has no power, the smart plug will not connect to Wi-Fi.
When your Wi-Fi network is congested, your TCP Smart Plug may have a hard time connecting to it.
Check your Wi-Fi settings on the router to see the number of connected devices and disconnect some to make room for the Smart Plug.
Check Your Wi-Fi Network Bandwidth
The TCP Smart Plug only connects to a 2.4GHz Wi-Fi network. Unfortunately, this means it won’t work with a 5GHz Wi-Fi network. In other words, the Smart Plug can’t be used on a 5GHz band.
So, check your phone’s Wi-Fi settings or router and ensure your Wi-Fi network is set to a 2.4 GHz band.
Finally, make sure your smartphone is connected to the same Wi-Fi network you want to connect your Smart Plug to. Doing so will make it easier to set up your device, and it will ensure your readers have a smooth experience.
Check Your Wi-Fi Network Signal
Trouble connecting your Smart Plug to your home Wi-Fi network? Weak signal strength could be the culprit. Check the network bar to see if it’s low. You can also test your connection speed by opening a webpage on your phone. If it’s slower than usual, then your network might be the cause of the issue.
To boost your network signal, try relocating your router nearer to your smart plug.
You can place it somewhere higher up or in an area that is not blocked by any walls or glass. Doing this can give your router the best chance at a strong connection.
Too Many Connected Devices
Having too many connected devices can cause Wi-Fi network congestion, which can lead to connectivity issues with your TCP Smart Plug. When too many transmissions travel through the radio frequency (RF) environment at any given time, it can cause Wi-Fi network congestion.
To fix this issue, you can try the following:
- Disconnect some devices from the network to make room for the Smart Plug.
- Fixing a second access point or a router on a network can help you to distribute the load of your network.
- Upgrade your Wi-Fi router to a newer model that can handle more devices.
- Use Wireless AC Technology to step up your Wi-Fi network.
By reducing the number of connected devices on your Wi-Fi network, you can improve the connectivity of your TCP Smart Plug.
Factory Reset Your TCP Smart Plug
To factory reset a TCP Smart Plug, press and hold the power button for over 5 seconds until the LED indicator blinks blue rapidly
This indicates that the plug has been reset and is ready to connect to a Wi-Fi network.
How to Set Up Your TCP Smart Plug?
To set up a TCP Smart Plug, first, download the TCP Smart App from Google Play Store or Apple App Store.
- Plug in the TCP Smart Plug into a working socket and press and hold the power button until it blinks blue rapidly.
- Open the TCP App on your phone and sign up or sign in if you already have an existing TCP Smart account. Next, tap the plus symbol (+) in the top right-hand corner and select Smart Plug from the menu.
- The app will prompt you to confirm that the indicator light on your plug is blinking rapidly. Check and tap “Confirm indicator rapidly blinks“.
- Enter your Wi-Fi password, make sure your Wi-Fi is on a 2.4 GHz band, and tap OK.
- Wait for the app to connect to your plug, rename your device, and you are ready to go.
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