If your Tantan smart plug is not connecting to Wi-Fi, there are several things you can try to fix the issue.
Some possible solutions include:
- Checking your phone’s settings and the app you’re using
- Reconnecting the smart plug to the wall outlet and resetting your Wi-Fi
- Ensuring that your Wi-Fi connection is working properly
- Deleting the previous device from the app if it still exists
- Checking that your Alexa device and app have the latest software version if you’re using an Amazon smart plug
TanTan Smart Plug Not Connecting to Wi-Fi: How to Troubleshoot
Here’s what to do if you’re having trouble connecting your TanTan Smart Plug to your home Wi-Fi:
Check That Your Plug Has Received Power
If your TanTan smart plug is not connecting to Wi-Fi, the first step is to check that the plug has received power.
If it has power, the next step is to check your Wi-Fi network band and make sure it is set to 2.4 GHz.
You should also make sure your phone is connected to the same Wi-Fi network as the plug.
If the problem persists, you can try resetting the plug or restarting your router. If you’re still having trouble, you may need to contact the manufacturer for help.
Check Your Wi-Fi Network Band
To check your Wi-Fi network band, you can go to your device’s Wi-Fi settings and look for the network name. If the network name includes “2.4 GHz” or “5 GHz,” it indicates the band the network is using.
For Android users, you can open the settings app and choose Wi-Fi & Wireless and Networks. Choose the wireless network from the list and check the band.
If your TanTan smart plug is not connecting to Wi-Fi, you can try changing the channel to 2.4GHz instead of 5GHz in your router settings.
Put Your Router Closer to the Plug
One suggestion to improve Wi-Fi signal strength is to put your router closer to the plug.
Other tips for router placement include elevating the router off the ground, placing it on the ceiling of the lower floor or the ground of the higher floor to cover multiple levels and finding the best location for the router to provide the best Wi-Fi signal.
Make Sure Your Phone Isn’t Connected to a Different Wi-Fi Network
To ensure that your phone is not connected to a different Wi-Fi network, check your phone’s Wi-Fi settings to see if it is connected to the same network as your smart plug.
If your phone is connected to a different network, switch it to the same 2.4 GHz Wi-Fi network as your smart plug via your router’s settings.
Reset Your TanTan Smart Plug
To reset your TanTan Smart Plug, follow these steps:
- Unplug the smart plug from your home network
- Download and install the TanTan app on your phone or tablet
- Open the TanTan app and tap “Reset My Plug”
- Select the TanTan plug that you want to reset
- Wait for your smart plug to resume functioning
If the above steps do not work, you can try resetting your router by changing the channel to 2.4GHz instead of 5GHz.
If the problem still persists, you may have to restart the router.
TanTan Smart Plug Offline: How to Troubleshoot
If your TanTan Smart Plug is offline, there are several troubleshooting steps you can take.:
- First, make sure that the wall outlet is receiving power and that the device is added in the app.
- Check that the device’s Wi-Fi is turned on, connected, and receiving a signal.
- If the plug is still not connecting, check that your router is positioned close enough to the plug to provide a strong Wi-Fi signal.
- Ensure that your phone is connected to the same 2.4 GHz Wi-Fi network as your smart plug.
If none of these steps work, you can try resetting the smart plug by unplugging it from your home network, downloading and installing the TanTan app, and following the reset instructions.
If the problem persists, contact the manufacturer for further assistance.
How to Set Up TanTan Smart Plug/Connect to Wi-Fi
To set up your TanTan Smart Plug and connect it to Wi-Fi, follow these steps:
- Download and install the TanTan app on your phone or tablet.
- Plug in your TanTan Smart Plug and add it to the app.
- Make sure your phone is connected to the same 2.4 GHz Wi-Fi network as your smart plug.
- Turn on the Wi-Fi on your smart plug and connect it to your Wi-Fi network.
- If your smart plug is still not connecting, try resetting it by unplugging it from your home network, downloading and installing the TanTan app, and following the reset instructions.
If the problem persists, try putting your router closer to the plug to improve Wi-Fi signal strength.
How to Set Up TanTan Smart Plug with Alexa
To set up your TanTan Smart Plug with Alexa, follow these steps:
- Download and install the Smart Life app on your phone or tablet.
- Set up your smart plug with the Smart Life app.
- Open the Alexa app on your mobile device and select the Devices icon in the bottom right corner.
- Tap the “+” icon in the top right corner and select “Add Device”.
- Select “Plug” and then “Smart Life” as the brand.
- Log in to your Smart Life account and authorize Alexa to access your devices.
If you encounter any issues during the setup process, make sure that your smart plug is added in the Smart Life app and that it is connected to your Wi-Fi network. Also, ensure that your phone and smart plug are connected to the same Wi-Fi network.
How to Set Up TanTan Smart Plug with Google Home
To set up your TanTan Smart Plug with Google Home, follow these steps:
- Download and install the Smart Life app on your phone or tablet.
- Set up your smart plug with the Smart Life app.
- Open the Google Home app and tap the Plus icon (+) on the top left-hand corner.
- Select “Set up device” and then “Works with Google”.
- Search for the Smart Life app and tap it.
- Follow the prompts to link your Smart Life account to Google Home.
- Once your account is linked, you can use voice commands to control your TanTan Smart Plug through Google Home.
If you encounter any issues during the setup process, make sure that your smart plug is added in the Smart Life app and that it is connected to your Wi-Fi network. Also, ensure that your phone and smart plug are connected to the same Wi-Fi network.