If your SimpliSafe Base Station isn’t connecting to your home Wi-Fi, here are some reasons this might be happening:
- Your router is broadcasting on a 5GHz Wi-Fi network.
- You recently changed your SSID or password.
- Your SSID is hidden.
- Your Wi-Fi signal strength is weak.
Now, keep reading to see what you can do to fix this problem.
How to Troubleshoot SimpliSafe Base Station Wi-Fi Connection Issues?
Here are some troubleshooting tips to try if your SimpliSafe Base Station isn’t connecting:
Switch to a 2.4GHz Wi-Fi Network
To switch to a 2.4GHz Wi-Fi network for SimpliSafe Base Station, you need to ensure that your router broadcasts your Wi-Fi connection on a 2.4 GHz signal, not a 5GHz Wi-Fi band.
When connecting your SimpliSafe system to Wi-Fi, you must have a 2.4 GHz network in order for your system to connect and function.
You can connect your system to Wi-Fi in the mobile app (Main Menu > Settings > General Settings > Wi-Fi Network) or via the Keypad by following the instructions.
If your SimpliSafe Base Station isn’t connecting to your Wi-Fi, change your Wi-Fi band to 2.4GHz.
Change the saved SSID and Wi-Fi Password in the SimpliSafe System
To change the saved SSID and Wi-Fi password in the SimpliSafe system, you can follow the steps below:
- Press the Menu key and enter your Master PIN on the Keypad.
- Select System Settings and then select Wi-Fi using the right rocker switch.
- Choose your Wi-Fi network and enter the password using the keypad.
- Press the “Use” command on the right side of the screen.
- Wait for a few seconds for the system to connect to Wi-Fi.
Alternatively, you can connect your SimpliSafe system to Wi-Fi in the mobile app (Main Menu > Settings > General Settings > Wi-Fi Network) or via the Keypad by following the instructions.
Ensure Your SSID is Not Hidden
To ensure your SSID is not hidden for SimpliSafe Base Station, you need to make sure that your SSID is discoverable and not hidden.
- Hiding your SSID may prevent your SimpliSafe Base Station from discovering and connecting to your Wi-Fi network.
- You can check if your SSID is hidden by logging into your router’s control panel and looking for the SSID broadcast settings.
- If your SSID is hidden, you can change the settings to make it discoverable.
- Once your SSID is discoverable, you can connect your SimpliSafe system to Wi-Fi in the mobile app (Main Menu > Settings > General Settings > Wi-Fi Network).
Move Your SimpliSafe Base Station Closer to the Router
If your SimpliSafe Base Station is too far away from your router, it may not connect to Wi-Fi. This is because your Wi-Fi signal strength may be weak because of the distance
- To fix this issue, you need to move your SimpliSafe Base Station closer to the router (within 30 feet).
- Ensure that your router broadcasts your Wi-Fi connection on a 2.4 GHz signal, not a 5GHz Wi-Fi band.
- You can also power cycle your SimpliSafe Base Station and attempt to reconnect.
- Once you have moved your SimpliSafe Base Station closer to the router, you can connect it to Wi-Fi by going into System Settings and selecting the “WiFi” entry.
- Choose your Wi-Fi network and enter the password using the keypad, then hit the “Go” command.
Reboot Your SimpliSafe Base Station
To reboot your SimpliSafe Base Station, you can unplug the power cord from both ends and wait for a few seconds before plugging it back in.
You can reset your SimpliSafe Base Station by disconnecting it from power, removing the screws from the battery cover, opening the battery compartment, removing the battery from the base, waiting for 15 to 25 seconds, inserting the battery back to the base, powering the device on, waiting for the base to come back online, arming the system, and testing it.
Rebooting your SimpliSafe Base Station can help resolve Wi-Fi connection issues.
Reboot Your Router
To reboot your router, you need to unplug the power from both your router and modem (or just the one device, if it’s a combined unit), wait for at least ten seconds, and then plug them back in.
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