Why is My Ring Doorbell Camera Not Picking Up Deliveries?

Delivery not being picked up by your Ring doorbell camera could be due to several reasons.

Some possible reasons include:

The motion frequency is too low
The motion zones are not set up correctly
Deliveries happen outside of the motion schedule
The camera does not cover the area where deliveries are made
Motion is being disabled by Amazon or the delivery drivers
The camera is not detecting motion for some reason

To troubleshoot the issue, you may need to adjust the motion settings on your Ring doorbell or consider repositioning the camera to better cover the delivery area.

Ring Doorbell Camera Not Picking Up Deliveries: Follow these Solutions

Adjust Motion Frequency on Your Ring Doorbell Camera

To adjust the motion frequency on your Ring doorbell camera, you can follow these steps:

Open the Ring app on your mobile device.
Tap the three lines on the top left corner of the dashboard.
Select Devices > choose your video doorbell.
Tap on Motion Settings > Advanced Settings.
Tap on Motion Frequency and select how frequently you want your device to check for motion.

Increase the motion frequency in order to maximize your device’s alerts and capture deliveries more often.

As well as setting up motion zones correctly, it’s important to make sure your camera covers the delivery area.

Add Your Delivery Pickup Area to Your Motion Zone

To add your delivery pickup area to your motion zone:

Open the Ring app on your mobile device.
Tap the three lines on the top left corner of the dashboard.
Select Devices > choose your video doorbell.
Under Motion Settings > go to Advanced Settings.
Make sure that Advanced Motion Detection is set to “On”.
Now you can Edit Motion Zones by tapping on Add Zones and then Edit Zones
Drag the dots to create a zone that covers your delivery pickup area.

By customizing your motion zones, you can ensure that your Ring doorbell camera captures motion in the areas that matter most to you, such as your delivery pickup area.

Eliminate Motion Schedules

If you want to eliminate motion schedules on your Ring doorbell camera, you can follow these steps:

Open the Ring app on your mobile device.
Tap the three lines on the top left corner of the dashboard.
Select Devices > choose your video doorbell.
Under Motion Settings > go to Advanced Settings.
Make sure that Advanced Motion Detection is set to “On”.
Now you can Edit Motion Zones by tapping on Add Zones and then Edit Zones
Turn off motion recording by tapping on Motion Record and turning it off.

By turning off motion recording, you will not receive any motion alerts from your Ring doorbell camera.

However, this means that you will not be able to capture any motion events, including deliveries or other important events.

If you want to receive motion alerts but eliminate motion schedules, you can create a motion schedule rule to disable motion alerts during specific times and days

Reinstall Your Ring Doorbell Camera in Another Location

To reinstall your Ring doorbell camera in another location:

Open the Ring app on your mobile device.
Tap the three lines on the top left corner of the dashboard.
Select Settings > update your previous address to your new address under General Settings.
Go to the new location > install your Ring doorbell camera according to the manufacturer’s instructions.
Once installed, open the Ring app > go to Devices to select your device.
Under Motion Settings, go to Advanced Settings and make sure that Advanced Motion Detection is set to “On”.
Edit Motion Zones by tapping on Add Zones and then Edit Zones to customize the motion detection area.

By following these steps, you can successfully reinstall your Ring doorbell camera in another location and customize the motion detection settings to fit your new environment.

Move Your Wi-Fi Router Closer to Your Ring Doorbell Camera

The following steps will help you move your Wi-Fi router closer to your Ring doorbell camera:

Locate your Wi-Fi router and unplug it from the power source.
Move the router closer to your Ring doorbell camera.
Plug the router back in > wait for it to fully restart.
Open the Ring app on your mobile device.
Select the Ring doorbell camera that you want to test.
Choose Settings > go to Device Health.

Stand 1-2 feet away from your Ring device and select Test Your Wi-Fi.

By moving your Wi-Fi router closer to your Ring doorbell camera, you can improve the connectivity and reduce the chances of losing the Wi-Fi signal.

The motion settings and schedules on your Ring device should also be customized for your new home.

Reset Your Wi-Fi Router

To reset your Wi-Fi router, you can follow these steps:

Unplug your router and modem from the power outlet in the wall
Wait for a few minutes > plug your modem back into the wall
Plug your router back in
Wait for your router to fully restart > update your firmware and apps

By resetting your Wi-Fi router, you can fix any connectivity issues that you may be experiencing with your Ring doorbell camera.

Enable Push Notifications

To enable push notifications on your Ring doorbell camera, you can follow these steps:

Open the Ring app on your mobile device.
Select the Ring doorbell camera that you want to adjust.
Choose Motion Settings > Motion Zones.
For older Ring doorbell models: Adjust the slider for zones to shrink to a minimum. For newer devices: Draw the zones on your own and make them smaller
Make sure that Advanced Motion Detection is set to “On”
Turn on push notifications by going to the Ring app’s settings and enabling notifications for your device

It is also important to customize your motion zones and schedules to ensure that you receive notifications for the events that matter most to you

Replace Your Mobile Phone

If your device is lost or stolen, attempt to locate it. If you can’t find it, suspend your service to prevent unauthorized use.

If you have device protection, file a claim on the provider’s website to get a replacement.

If you do not have device protection, you can purchase a new phone from your mobile service provider.

Once you have your new phone, download the Ring app and log in to your account.

Set up your Ring doorbell camera on your new phone by following the manufacturer’s instructions.