There could be several reasons why an Owlet camera keeps disconnecting. It could be due to an incompatible Wi-Fi network, a functional error within the app, or poor Wi-Fi signal strength.
To troubleshoot, you can check that your phone’s airplane mode is off and cellular data service is turned off. You can also try moving the router closer to the camera or placing the camera into pairing mode. If the issue persists, you may want to contact Owlet customer support for further assistance.
Owlet Camera Keeps Disconnecting: Try These Troubleshooting Tips
Switch Your Wi-Fi Network Band to 2.4GHz
To switch your Wi-Fi network band to 2.4GHz, you can follow these steps:
- Open your router’s settings page by typing its IP address into your web browser.
- Look for the wireless settings section and find the option to change the wireless band.
- Select the 2.4GHz band and save the changes.
- Once the changes are saved, you can connect your device to the 2.4GHz network.
- Alternatively, you can disable the 5GHz band and enable the 2.4GHz band in your router’s settings.
The steps to access the router’s settings may vary depending on the brand and model of your router.
Force Close and Reopen the Owlet App
To force close and reopen the Owlet app, you can follow these steps:
- On an Android device: swipe up from the bottom of the screen to see the gray bar appear. Tap the square on the bottom right corner to see all open apps. Identify the Owlet app and swipe it off the screen to force close it[1].
- On an iOS device: double-click the home button to see all open apps. Swipe up on the Owlet app to force close it.
- Wait a few minutes and then reopen the Owlet app.
Force closing the app and reopening it can help resolve issues with the app not working properly, such as loading issues or connectivity problems
Upgrade Your Owlet App
Are you using an old version of the Owlet app? If so, your camera may be having trouble staying connected to your Wi-Fi. This is because older app versions tend to contain pesky bugs that can lead to malfunctions.
Updating to the latest version of the Owlet app can help avoid these issues. Plus, you’ll get access to the newest features and enhancements. So make sure you keep your app up-to-date for the best experience.
Here is how to check and upgrade the Owlet app on your mobile device:
Head over to either Google Play or the Apple App Store and type in ‘Owlet app’. You should notice it at the top of the search results – just tap it to proceed. Once you’re on the Owlet app page, press the ‘Update’ button to upgrade your app. It’s that easy!
If there’s no update button beside the app, it means you have the current version of the app. Continue to the next steps—for more troubleshooting tips.
Update Your Owlet Camera’s Firmware
To update the firmware of your Owlet camera, you can follow these steps:
- Make sure your Owlet camera is connected to your Wi-Fi network and the Owlet app is up to date.
- Open the Owlet app and go to the “Settings” menu.
- Select “Cam 1” and then “Firmware Update”.
- If there is a firmware update available, follow the prompts to download and install the update.
- Wait for the update to complete and then restart your Owlet camera.
It is important to keep your Owlet camera’s firmware up to date to ensure it is functioning properly and to fix any bugs or issues that may arise
Restart Your Router
If the issue you’re having persists, there’s an additional solution you can try.
Restarting your router can refresh your Wi-Fi connection and potentially resolve any issue blocking your connection.
Unplug the router from the power source and wait for about 30 seconds. After that, plug it back in.
If your router has a restart button, just press and hold it for a few seconds until it reboots.
Once you’ve done that, reconnect your Owlet camera and see if that solves the problem.
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