Do you have a Reolink camera that’s not connecting? You’re not alone! With the rise of the internet of things, security cameras are becoming increasingly popular – and with that comes the occasional technical issue.
Having a reliable home security system is essential for keeping your family safe and secure. But if something goes wrong or it stops working altogether, it’s important to know how to fix it quickly before any damage is done.
Fortunately, there are a few simple steps you can take to troubleshoot and fix a Reolink camera that’s not connecting.
That’s why knowing what to do when your Reolink camera isn’t connecting is so important – so read on and take control of the situation right away.
Step by Step guide to Fix Reolink Camera Not Connecting
Tighten Your Camera Antenna To The Device
To ensure your Reolink camera is connecting properly, start by making sure its antenna is securely attached to the device.
Check for any signal blockers near the camera or router that might be causing interference, and move them away if necessary.
Make sure the antenna is tightly secured to the base unit for optimal performance. Lastly, double-check that you entered the correct Wi-Fi password for successful connection.
Ensure That Your Camera Is Powered On
It’s important to make sure that your camera is powered on. To do this, check the power status of your camera and ensure that all connections from the power source to the camera are working correctly.
To ensure everything is set up correctly, take a few minutes to double-check each connection and perform an overall power check.
Check the Power Outlet Also.
Here’s how To test your power outlet:
- Plug your phone charger into the outlet and try charging your phone.
- If your phone charges, the outlet is working properly.
- If your phone doesn’t charge, the outlet might be faulty.
- If you suspect the current outlet is problematic, connect the camera to another outlet and make sure it is working before plugging in the camera.
Reboot Your Router
Rebooting your router is a great way to fix any issues that may be preventing your Reolink camera from connecting. It’s important to note, however, that this won’t reset the settings on your router – instead, it’ll simply restart its processes and clear out any temporary data stored in memory.
To begin rebooting or restarting your router, unplug it from power for at least 10 seconds and then plug it back in.
This should kick start the process of resetting the router and allow you to reconnect with your Reolink camera.
Bear in mind though, if you have trouble accessing the internet after restarting, you may need to adjust some of your network settings manually.
Move Your Camera Closer To Your Router
If your router is too far away from the camera for an adequate connection, there are a few things you can do to improve signal strength. Here are four tips:
- Increase the distance between your router and other wireless devices in order to create more space on the network.
- Move your router closer to where you want to place the camera. If possible, try placing it within 10 feet of the device.
- Consider using a range extender or repeater if available to help increase coverage area and extend the range of your Wi-Fi network.
- Make sure that any walls or obstructions between your wireless device and router are as thin as possible; thick walls can significantly reduce signal strength and limit connectivity options for your device.
These simple steps will ensure that your camera has enough signal strength for reliable performance no matter its location or proximity to the router.
Move Signal Blockers Away From Your Router And Camera
If you’re having trouble connecting your Reolink camera, the first step is to ensure that there are no signal blockers near either your router or camera. As they say, “out of sight, out of mind” and in this case, out of range.
| Router-Signal | Wifi-Interference |
|---|---|
| Camera Location | Blockers Position |
| Signal Distance | Interference Source |
Take a look around both locations for any items that could be blocking or interfering with the signals. Anything from walls to furniture can cause interference if it’s too close to the router or camera location.
Make sure the distance between them is not too great – anything more than 20 meters will reduce the strength of the connection significantly.
It’s also important to note that other electronics such as microwaves and cordless phones can act as wifi interference sources so keep an eye out for those too.
The key here is to find a balance between maintaining a strong signal while avoiding any potential blockers or interferers. Once you have done so, reconnecting should be much easier!
Enter The Correct Wi-Fi Password
If your Reolink camera isn’t connecting, the first thing to check is the Wi-Fi password. If you’ve recently changed it, or if you’ve had multiple attempts at entering it incorrectly, then you may need to enter the correct one.
The process of doing this will depend on what type of device you’re using and how your network was set up. Generally speaking though, it’s fairly straightforward; look for a ‘network’ or ‘Wi-Fi settings’ page in your device’s menu and input the new password when prompted. You should also double-check that any other security features such as firewalls are configured correctly too.
Once everything is entered properly, save your changes and try connecting with your Reolink camera again – you should find that it connects successfully this time. With all the necessary information now entered correctly into your device, there’s nothing stopping you from reaping the benefits of having a secure connection with your Reolink camera.
Match Your Camera’S Ssid To Your Router’S Ssid
If you’re having difficulty connecting your reolink camera to your router, the issue may be a lack of compatibility between their SSIDs.
To fix this problem, first check that both the camera and router are using the same SSID. If they differ in any way, such as length or characters used, it can prevent successful synchronization.
Here’s how to change your Reolink Camera’s SSID:
- Use an Ethernet cable to connect your camera to your router.
- Open the browser on your computer and enter the URL: https://m.reolink.com/software-and-manual to visit the Reolink Client download page.
- You’ll see a list of Reolink Client versions for each operating system.
- Click on your operating system (e.g. Windows) to download the appropriate Reolink Client software version for your computer.
- Once you’ve downloaded the software, launch it on your PC.
- Tap on the + icon at the top right corner of the screen.
- Then, scan the QR code on your camera to add the device to the software.
- Next, click on the gear icon at the top of the screen to go to the Settings page.
- Select Network Settings and tap Wi-Fi Settings.
- Next, input the new SSID and password for your device. Make sure this SSID is the same as your router’s SSID.
- Now, tap on Connect to save the settings.
Update Your Reolink App
To update your Reolink app, you can follow the steps.
For iPhone users, you can open the App Store and search for “Reolink” to find the app and update it.
To update your Reolink app on an Android device, you can follow the same steps as for an iPhone. Simply open the Google Play Store and search for “Reolink” in the search bar.
Click on update and you’ll soon be able to access the new Reolink App.
Frequently Asked Questions
What Type Of Router Do I Need To Use With My Reolink Camera?
Reolink cameras can be used with any router that has an Ethernet port.
To initially set up a Reolink WiFi camera, you will need to connect it to your router via an Ethernet cable and configure the WiFi settings.
If you are having trouble connecting your Reolink camera to your network, you can try troubleshooting the issue by checking the camera’s power connection, WiFi settings, and firewall/anti-virus software settings.
If you have changed your router or internet service provider, you may need to reconnect your Reolink camera to the new network.
Can I Connect My Camera To My Smartphone?
Yes, you can connect your Reolink camera to your smartphone using the Reolink app.
To do so, you will need to initially set up the camera by connecting it to your router via an Ethernet cable and configuring the WiFi settings.
Then, you can download and install the Reolink app on your smartphone and add the camera to the app by scanning the QR code on the camera or NVR.
If you are having trouble connecting your camera to the app, you can try troubleshooting the issue by checking the camera’s power connection, WiFi settings, and firewall/anti-virus software settings.
Is There Any Way To Reset My Camera To Factory Settings?
Resetting a Reolink camera to factory settings is an effective way of troubleshooting connectivity issues. It can help you get back up and running quickly, without needing too much technical knowledge. With the right steps, resetting your Reolink camera doesn’t have to be difficult – it’s just a matter of understanding how the process works.
If you need to reset your Reolink camera, you’ll first need to locate the Reset button. This is usually located near the power port or antennae connection point. To initiate the reset process, press and hold the Reset button for several seconds until two red lights appear. Then, release the button and wait around 10-15 seconds for the reset to be completed. After this, all of your camera’s settings will be back to their default values, including any wireless connections or other network configurations.
To reconnect the camera to its intended device (such as a smartphone), refer to the user manual or contact customer support if needed. Following these instructions carefully should ensure that your Reolink camera is able to connect again, giving you control over your home security system.
How Can I Check If My Camera Is Connecting Properly?
To check if your Reolink camera is connecting properly, you can follow the steps:
If you have already set up your camera, you can check if it is added to the Reolink app by launching the app and looking for the camera in the device list.
If the camera is not added automatically, you can try adding it manually by scanning the QR code on the camera or searching for it in LAN.
If you are having trouble connecting to the camera via the app, you can try troubleshooting the issue by checking the camera’s power connection, WiFi settings, and firewall/anti-virus software settings.
If you are experiencing connection issues with your Reolink Go camera, you can try rebooting the camera and moving it to a location with a better network signal or resetting the camera and following the troubleshooting steps provided by Reolink.
Is It Possible To Connect The Camera To A Different Wi-Fi Network?
Yes, it is possible to connect your Reolink camera to a different WiFi network.
You can initially set up your Reolink WiFi camera without a LAN port by connecting it to your router via an Ethernet cable and configuring the WiFi settings.
If you need to connect your camera to a different WiFi network, you can follow the same initial setup process and enter the new WiFi network’s SSID and password when prompted.
If you have already set up your camera and need to connect it to a different WiFi network, you can try resetting the camera to factory settings and going through the initial setup process again.
If you are having trouble connecting your camera to your WiFi network, you can try troubleshooting the issue by checking the camera’s power connection, WiFi settings, and firewall/anti-virus software settings.